Frequently Asked Questions
+ HOW CAN I RETURN OR EXCHANGE AN ITEM THAT I BOUGHT ONLINE?
Father Rabbit takes great pride in the products offered and the delivery methods used. If for any reason you are not happy please contact him as soon as possible. For a return to be processed, Father Rabbit needs to be notified within 14 days of your order. This excludes food, skincare, personal care items and items on sale. Clothing and footwear must be unwashed, unworn and with original tags and packaging. Items bought on sale can not be returned or exchanged. Please choose carefully.
If your item is faulty, the fault will be assessed by the Father Rabbit team and either repaired, replaced or refunded. Should the replacement item be out of stock we will either offer a store credit, an exchange for another item, or a refund.
If you're sending an online order back to us, we recommend using a tracked service as Father Rabbit cannot take responsibility for lost packages. Until your return is received by Father Rabbit, it is your responsibility. You will have received a returns form in your online order, please use this when sending back any items so we know who it's from. If you do not have your form handy, you can download it here.
You'll be notified via email that your return has been processed at our Head Office. Please allow 3 working days for a return to be processed from the time that your return is received. All items will be inspected upon return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Please note, if you paid for your order via our Laybuy service, you may need to allow 2 additional working days for your refund to be processed. This is so Father Rabbit can get in touch with the Laybuy team to arrange the refund. Once we have confirmed that LayBuy will refund you, LayBuy will process the payment back onto your debit or credit card linked to your Laybuy account and they will adjust or cancel your payment schedule as necessary. This payment is subject to Laybuy's processing times. We cannot process any exchanges for items purchased on LayBuy.
The cost of delivery for returns is not refundable. A further delivery charge will be required for sending out all exchanges. All returns are at the discretion of Father Rabbit.
+ WHAT IS YOUR IN STORE RETURNS POLICY? WHY IS IT DIFFERENT TO RETURNING AN ITEM BOUGHT ONLINE?
Our in store returns policy is different to our online returns policy because often our online customers do not have the opportunity to feel or see the colour of a product before making the decision to purchase it; often the way a piece feels or looks is crucial when adding it your home.
For all in store purchases, please note the following: Father Rabbit will happily exchange or credit purchases made within 14 days and with a valid proof of purchase. This excludes food, skincare, personal care items and items on sale. Clothing & footwear must be unwashed, unworn and with original tags and packaging.