Privacy Policy

We respect your right to privacy. At Powersurge we collect only the information necessary for us to complete your order or to contact you regarding the status of your order. The information we may collect includes your name, gender, email address, shipping address, and billing address. Powersurge does not store your credit card information. Powersurge will not rent or sell your name or personal information without your permission.

Our websites do utilise 'cookies' to help recognise you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information solely to make our website easier for our customers to use.

 

Product Information

Product Availability

Due to popularity or interruption of supply some items may be unavailable or out of stock. While we aim to ensure that information on this website is correct, sometimes errors do occur for which we apologise. Some items may require self assembly. It may be necessary to make changes to product specifications. We reserve the right to make these changes at any time and without notice.

Product Care

Remove dust with a soft cloth or feather duster regularly. The brass may develop a patina over time. If you wish to restore the shine use Brasso with a soft cloth or handy towel. Follow Brasso directions closely.These are delicate products and the application of polishing products is not recommended - damage may occur easily. 

Avoid use of all abrasive cleaning products, oils and other polishes.

Variations To Finish

You acknowledge that the Goods supplied may exhibit variations in shade, colour, texture, surface and finish, and may fade or change colour over time due to:

a. The use of natural materials in the manufacturing process; 

b. Normal manufacturing tolerances and processes

We give no guarantee (expressed or implied) that color samples will match the goods supplied where applicable. We will make every effort to minimize such variations but will not be liable in any way whatsoever where such variations occur. You agree that such variations do not constitute a product defect and We shall not be liable for any loss or damage suffered by You as a result of such variations. 

Upon purchase of a Powersurge product, the purchaser accepts that Powersurge products are handcrafted from natural materials. While Powersurge perform every effort to conform to description - slight variations in finish and material performance may occur. There can be no control of irregularities in colour or texture of our brass and metal products. Powersurge will not be liable for any such variances or inconsistencies.

Reproduction of colours is as accurate as photographic processes allow, but please note colours may vary slightly from what is displayed on your monitor.

 

Shipping Information

Delivery Times

Please note our products are handmade at our Auckland workshop, and stock availability will fluctuate.

We are able to make to order any item you would like which is out of stock. Lead times vary:

Trestle legs and mirrors require a 3 week lead time.

All other items require a 2 week lead time.

Delivery Cost

Shipping costs are calculated by the total weight of your order, due to the large range of sizes in our product range.

All shipping is calculated in New Zealand Dollars. 

Xmas Closure Period

Final date for pre-Christmas delivery: 14th December (in-stock items only)

Our workshop will be closed from 21st December – 14th January.

Orders received during this period will be despatched after 21st January, 2019.